Chris MerricksMar 183 minDelivering Customer Experience Digital Transformation QuicklyFour simple steps to help local authorities deliver a seamless CX digital transformation quickly.
Chris MerricksFeb 225 minWhy Perception Really is Reality When it Comes to CXWhy perception is important in your CX strategy and how to use it in your digital transformation strategy.
Chris MerricksJan 72 minSuccess: Accident or Attainment?We take a look at success and the different metrics people use to measure it.
Chris MerricksDec 17, 20212 min2020 - Year of the Lead Gen 'Experts'7 things that annoy/confuse Chris Merricks from CX Consultants about lead generation experts.
Chris MerricksNov 17, 20213 minHow Local Authority Budgets Can Be Spent Supporting Local BusinessesChris Merricks talks about the opportunities for Digital Transformation within local governments.
Chris MerricksOct 14, 20213 minBlind RecruitmentChris Merricks talks about his struggles with adapting to an online interviewing climate.
Chris MerricksSep 12, 20213 minNans on the 'GramIf we're looking for the best customer experience, is technology always the answer. What about the elderly?
Chris MerricksAug 8, 20213 minWhat's Wrong With Keith?You may have a Keith in your office, but never underestimate the value of this Mr Consistency.
Chris MerricksJun 28, 20214 minThe Cost of Delaying Digital Transformation in a Post-Covid WorldThe cost of delaying digital transformation in a post-Covid world