Callum Mcleod
Gamification for your Employees
We're here to answer the most important question when it comes to gamification (not "How do you pronounce it). What exactly is Gamification?
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Blog
Callum Mcleod
- Feb 22
- 3 min
Omnichannel Customer Service and its Benefits
What is it, what are the benefits, and how can you implement it into your business?
Callum Mcleod
- Jan 20
- 4 min
4 CX Trends for 2023
We thought it would be pertinent to outline some of the trends in the CX world that we feel will be most important this year
Callum Mcleod
- Dec 21, 2022
- 6 min
The 12 Myths of CX-mas
This Christmas, we’ve put together a list of the top 12 CRM and CX myths that we hear frequently.
Callum Mcleod
- Nov 7, 2022
- 6 min
CX Metrics: What are the best ways to measure customer experience
Customer experience metrics are the data that allow you to track, measure and analyse the effectiveness of your customer experience strategy
Callum Mcleod
- Oct 6, 2022
- 5 min
Integrating User Authentication Into your CX Strategy
What user authentication is, why it’s so important and how it integrates with your customers journey.
Callum Mcleod
- Sep 1, 2022
- 7 min
Chatbots: All You Need to Know
Is your customer service struggling to keep up with increased demand? Then a chat bot may be the answer to all your issues!
Callum Mcleod
- Aug 19, 2022
- 4 min
A Marketers Guide to CRM Systems
With a CRM system, your marketing team has quick access to a 360 view of your customers and can see all past interactions with them as well.
Callum Mcleod
- Jul 22, 2022
- 5 min
What is Salesforce: A Beginners Guide to the Platform – Part 2
Some simple tips to help you to integrate Salesforce into your business without too much hassle.
Chris Merricks
- Jul 13, 2022
- 5 min
What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone
Chris Merricks outlines the valuable lessons he’s learnt during his career working both client and vendor side in call centres.
Callum Mcleod
- Jul 4, 2022
- 4 min
What is Salesforce: A Beginner's Guide to the Platform - Part 1
Have you heard about Salesforce but don't know where to start? We can give you a helping hand, with our simple guide to Salesforce.
Callum Mcleod
- May 27, 2022
- 5 min
The Business Benefits of Integrating HubSpot and How to Get Started
HubSpot is a great marketing, sales, service and operation platform that will help you to grow your business.
Chris Merricks
- Mar 18, 2022
- 3 min
Delivering Customer Experience Digital Transformation Quickly
Four simple steps to help local authorities deliver a seamless CX digital transformation quickly.
Chris Merricks
- Feb 22, 2022
- 5 min
Why Perception Really is Reality When it Comes to CX
Why perception is important in your CX strategy and how to use it in your digital transformation strategy.
Chris Merricks
- Jan 7, 2022
- 2 min
Success: Accident or Attainment?
We take a look at success and the different metrics people use to measure it.
Chris Merricks
- Dec 17, 2021
- 2 min
2020 - Year of the Lead Gen 'Experts'
7 things that annoy/confuse Chris Merricks from CX Consultants about lead generation experts.
Chris Merricks
- Nov 17, 2021
- 3 min
How Local Authority Budgets Can Be Spent Supporting Local Businesses
Chris Merricks talks about the opportunities for Digital Transformation within local governments.
Chris Merricks
- Oct 14, 2021
- 3 min
Blind Recruitment
Chris Merricks talks about his struggles with adapting to an online interviewing climate.
Chris Merricks
- Sep 12, 2021
- 3 min
Nans on the 'Gram
If we're looking for the best customer experience, is technology always the answer. What about the elderly?
Chris Merricks
- Aug 8, 2021
- 3 min
What's Wrong With Keith?
You may have a Keith in your office, but never underestimate the value of this Mr Consistency.
Have any more questions?
Reach out to one of the experts in our team.
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