Four simple steps to help local authorities deliver a seamless CX digital transformation quickly.

Why perception is important in your CX strategy and how to use it in your digital transformation strategy.

We take a look at success and the different metrics people use to measure it.

7 things that annoy/confuse Chris Merricks from CX Consultants about lead generation experts.

Chris Merricks talks about the opportunities for Digital Transformation within local governments.

Chris Merricks talks about his struggles with adapting to an online interviewing climate.

If we're looking for the best customer experience, is technology always the answer. What about the elderly?

You may have a Keith in your office, but never underestimate the value of this Mr Consistency.

The cost of delaying digital transformation in a post-Covid world