Callum Mcleod
Gamification for your Employees
We're here to answer the most important question when it comes to gamification (not "How do you pronounce it). What exactly is Gamification?
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Blog
Callum Mcleod
Feb 22, 20233 min read
Omnichannel Customer Service and its Benefits
What is it, what are the benefits, and how can you implement it into your business?
Callum Mcleod
Jan 20, 20234 min read
4 CX Trends for 2023
We thought it would be pertinent to outline some of the trends in the CX world that we feel will be most important this year
Callum Mcleod
Dec 21, 20226 min read
The 12 Myths of CX-mas
This Christmas, we’ve put together a list of the top 12 CRM and CX myths that we hear frequently.
Callum Mcleod
Nov 7, 20226 min read
CX Metrics: What are the best ways to measure customer experience
Customer experience metrics are the data that allow you to track, measure and analyse the effectiveness of your customer experience strategy
Callum Mcleod
Oct 6, 20225 min read
Integrating User Authentication Into your CX Strategy
What user authentication is, why it’s so important and how it integrates with your customers journey.
Callum Mcleod
Sep 1, 20227 min read
Chatbots: All You Need to Know
Is your customer service struggling to keep up with increased demand? Then a chat bot may be the answer to all your issues!
Callum Mcleod
Aug 19, 20224 min read
A Marketers Guide to CRM Systems
With a CRM system, your marketing team has quick access to a 360 view of your customers and can see all past interactions with them as well.
Callum Mcleod
Jul 22, 20225 min read
What is Salesforce: A Beginners Guide to the Platform – Part 2
Some simple tips to help you to integrate Salesforce into your business without too much hassle.
Chris Merricks
Jul 13, 20225 min read
What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone
Chris Merricks outlines the valuable lessons he’s learnt during his career working both client and vendor side in call centres.
Callum Mcleod
Jul 4, 20224 min read
What is Salesforce: A Beginner's Guide to the Platform - Part 1
Have you heard about Salesforce but don't know where to start? We can give you a helping hand, with our simple guide to Salesforce.
Callum Mcleod
May 27, 20225 min read
The Business Benefits of Integrating HubSpot and How to Get Started
HubSpot is a great marketing, sales, service and operation platform that will help you to grow your business.
Chris Merricks
Mar 18, 20223 min read
Delivering Customer Experience Digital Transformation Quickly
Four simple steps to help local authorities deliver a seamless CX digital transformation quickly.
Chris Merricks
Feb 22, 20225 min read
Why Perception Really is Reality When it Comes to CX
Why perception is important in your CX strategy and how to use it in your digital transformation strategy.
Chris Merricks
Jan 7, 20222 min read
Success: Accident or Attainment?
We take a look at success and the different metrics people use to measure it.
Chris Merricks
Dec 17, 20212 min read
2020 - Year of the Lead Gen 'Experts'
7 things that annoy/confuse Chris Merricks from CX Consultants about lead generation experts.
Chris Merricks
Nov 17, 20213 min read
How Local Authority Budgets Can Be Spent Supporting Local Businesses
Chris Merricks talks about the opportunities for Digital Transformation within local governments.
Chris Merricks
Oct 14, 20213 min read
Blind Recruitment
Chris Merricks talks about his struggles with adapting to an online interviewing climate.
Chris Merricks
Sep 12, 20213 min read
Nans on the 'Gram
If we're looking for the best customer experience, is technology always the answer. What about the elderly?
Chris Merricks
Aug 8, 20213 min read
What's Wrong With Keith?
You may have a Keith in your office, but never underestimate the value of this Mr Consistency.
Have any more questions?
Reach out to one of the experts in our team.
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