9 Nov 2022
Government's approved supplier framework
The Government’s approved supplier network, G-Cloud 13, goes live today, giving public sector organisations access to approved cloud solutions suppliers through a front-end access called the Digital Marketplace.
G-Cloud 13 is a framework managed by the Crown Commercial Services (CCS) and designed to improve the government’s procurement and commercial activities.
The framework, which is now in its 13th iteration, is divided into Lots (categories) which suppliers can apply to be approved for, depending on which public sector solutions they can provide.
Lot 1: Cloud Hosting (IaaS and Paas)
Cloud platform or infrastructure services which help buyers to deploy, manage and run software and provision and use processing, storage or networking resources.
Lot 2: Cloud Software (SaaS)
This is for applications accessed over a network, such as an internet and hosted in the cloud.
Lot 3: Cloud Support
This is for services that help buyers to set up and maintain cloud software or hosting services. These include cloud migration planning, set-up and migration, quality assurance and performance testing, training and ongoing support.
Lot 4: Cloud Support – Further Competition
This Lot is new to the G-Cloud framework and is similar to Lot 3, but is for larger, more complex requirements procured through further competition.
G-Cloud 13 is designed to provide access public sector organisations with access to multiple suppliers and could services, including SMEs and to offer a quick and easy route to market.
CX- Consultants is an approved Lot 3 supplier and can provide consultancy and implementation for:
Zendesk Service and CRM
Oracle Intelligent Advisor (formerly Oracle Policy Automation/OPA)
ServiceNow Cloud Services
Oracle (Rightnow) Service Cloud CRM
If you're a public sector organisation and have any questions or need help with your customer service experience or CX strategy, get in touch, we're here to help.