About Us

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About CX Consultants

We may be a relatively small CX & CRM consultancy, but behind the door to our modest office in Uppingham, Rutland, lies a wealth of experience and knowledge.


Having been both 'the client' and the 'customer success manager' managing large-scale UK call centre operations, customer success relationships for leading solution providers, including Oracle, and being inhouse technical CRM System Managers, our team have the experience and the expertise to help support you in your CX journey.


Our commercial experience gives us a deep understanding of what is required to align business objectives with processes and either 'off the shelf' or custom technology, in order to help our clients build, sustain, and modernise their customer experience.


As qualified and trusted Oracle Service Cloud, Zendesk and Salesforce partners, you can be assured of an implementation that fully complies with up-to-date best practice.

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Ruth Taylor

Marketing Consultant | 20 years of experience

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Ruth is our marketing expert. After working in marketing for over 20 years for both agency and in-house, Ruth has gained a solid understanding of how to create valuable and engaging content, so whether it’s online or offline, B2B or B2C, Ruth is our go-to person for all things marketing.


Callum Mcleod

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Callum is our Digital Specialist. When it comes to developing marketing campaigns, producing social medial content, designing websites or conducting in depth research and product testing, Callum knows his stuff.

CRM, CX & Digital Consultant | 2 years of experience

Meet The Team


Chris Merricks

Director | 20 years of experience

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Chris is our Contact Centre and Customer Experience guru. Chris was a Head of Contact Centre before joining Oracle as a Customer Success Manager where he supported a diverse range of clients with their CRM delivery and maintenance.

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Paresha Merricks

Director | 20 years of experience

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Paresha is our Quality Assurance specialist. Her eye for detail is second to none which makes her the ideal person to assure the quality of both our internal and external customer projects and their delivery to the highest of standards.


Nathalie Shawcross

Head of service Delivery | 20 years of experience

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Nathalie is our Head of Service Delivery and has over 20 years of experience creating and developing CRM systems both client and agency side. What Nathalie doesn’t know about CX and CRM strategies and systems isn’t worth knowing.

Solutions we work with

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Have more questions?
Reach out to one of the experts in our team.