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Cookie Policy

Welcome to CX Consultants (‘the ‘site’), which is owned and operated by CX Consultants (“We”). Here you will find information on what cookies may be set when you visit the site and how to reject or delete those cookies. For further detailed information about this site, please click here to see our Terms of use and our Data Protection Policy.


By continuing to use this site, you are agreeing to our use of cookies in the manner described in this policy.


What are cookies?


1.1 A cookie is a small data file that is placed on your computer or other device to allow a website to recognise you as a user when you return to the website using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Other similar files work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way.


1.2 Cookies are an extremely common technology for remembering certain information about a visitor to a website. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of tasks. We use the following cookies:


1.2.1 Strictly necessary cookies: as necessary for website operation, for example, to enable you to login to your account;


1.2.2 Analytical/performance cookies: to analyse the use of the site, for example, recognising and counting the number of visitors and how they move around the site. This helps us to see what parts of the site are popular and which sections need improving to make the experience better for users;


1.2.3 Functionality cookies: to recognise you when you return to the site so that content can be personalised for you, for example, by remembering your country and site preferences; and


1.2.4 Targeting cookies: to record your visit to the site and the pages you have visited and links you have followed. We will use this to make the site more relevant to your interests.


This document gives you information on the specific cookies used on this site.


How to control and delete cookies


2.1 When you accessed the site, you were presented with a message that notified you of our use of cookies. We had to use a cookie to present you with that notice (you can see details of this cookie under ‘Cookie Acceptance’ in the table below). If you continue to use the site, more cookies and other tracking technologies will be placed on your computer as described in the table above in order to enhance your user experience whilst on the site. By continuing to use the site and/or by accepting our Terms of Use and our Data Protection Policy, you are agreeing to the use of such cookies and tracking technology.


2.2 We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this site (or, indeed, on any other site) you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. In respect of cookies that are set via this site, it may also be possible to disable these cookies by following the instructions provided in the section titled ‘Opting Out’ in each of the tables below.


2.3 Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as these websites are not owned or operated by 3-Commerce Solutions Limited we are not responsible for any of the content on them.


2.4 Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this site.


Main cookies used on our site


Below is a list of the main cookies used on the site and what each is used for:


Name: Session Cookie


ID: npc_session


This cookie is essential for the site to:


● remember who you are currently signed in as.

● store preferences about your visit, such as the country you’re visiting from.

● display notifications confirming actions you perform on the site, such as a confirmation message when you’ve signed in.

● store your basket, so you can place an order.


Expires: This cookie expires at the end of your browsing session.


Source: CX Consultants


Opting Out: It is not possible to opt out of this cookie as it is strictly necessary for basic features of the site to function properly.


Name: Remember Cookie


ID: npc_remember


This cookie enables us to recognise you when you return to the site.


Expires: This is a persistent cookie, which remains on your device after your browsing session has ended. This cookie expires one (1) year after it was first set.


Source: CX Consultants


Name: Visit/client cookies


ID: npc_visit, npc_client


This cookie enables us to:


● estimate our audience size and usage patterns; and

● understand how people use the site. These cookies help us track certain actions around the site (such as requesting a sample or placing an order), and tie those together to understand, for example, how long it takes people to place an order after requesting a sample.


They are not used to build a profile of you, other than what you do on the site, and we are not able to tie them to behaviour away from the site. We do not share the information with any third parties.


Expires: These are persistent cookies, which remain on your device after your browsing session has ended. The npc_client cookie expires one (1) year after it was first set. The npc_visit cookie expires 30 minutes after it was first set.


Source: CX Consultants


Name: Google Analytics


ID _ga


This cookie enables us to:


● estimate our audience size and usage patterns; and

● anonymously track actions around the site, such as the number of people who upload content.


Expires: This is a persistent cookie, which remains on your device after your browsing session has ended. This cookie expires two (2) years after it was first set.


Source: Google Analytics


Opting Out: This site uses Google Analytics; a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of this site and compile reports for us on website activity. This cookie does not collect information that identifies an individual. For how to reject or delete these cookies see Google Analytics Opt-out Browser Add-on Download Page


Third-party cookies


4.1 Please note that to improve your website experience third parties may also use cookies. For example, we sometimes embed video content from websites such as YouTube and YouTube may set cookies on your browser in order to display the video and monitor non-attributable statistical information. Information on YouTube’s privacy policy can be found here:


4.2 We also use a number of suppliers who set cookies on this site on our behalf in order to deliver certain services and features. As a result, when you visit a page with content embedded, you may be presented with cookies from these websites. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.


Email Tracking


5.1 Some of the emails we send to you may contain a ‘web beacon pixel’ or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed. We use this information to determine which parts of our emails are of most interest to you.


5.2 You can delete the pixel by deleting the email. If you do not wish to download the pixel to your computer or other devices, you can do so by selecting to receive emails from us in plain text rather than HTML.


5.3 Alternatively you can unsubscribe from our mailing list by contacting us at CX Consultants




6.1 We may make changes to this Cookie Policy at any time by posting a copy of the revised policy on the site. Any changes will take effect on the date on which we post the modified terms on the site. Your continued use of the site means that you agree to be bound by the modified policy.


Contact us


7.1 If you have any questions or concerns about cookies or your privacy when using this site, please contact us at

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