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Industry News

 Find out what's happening in the world of customer experience with our round up of the latest CX and CRM industry news, trends, reports and insights.

23 Mar 2023

5 steps to digital transformation for local authorities

How the public sector can achieve a successful digital transformation

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5 steps to digital transformation for local authorities

8 Mar 2023

Salesforce launches Einstein GPT

World's first auto-generative AI for CRM

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Salesforce launches Einstein GPT

15 Feb 2023

What is driving the move to immersive CX?

CX Trends 2023 - Key finding from Zendesk survey

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What is driving the move to immersive CX?

12 Jan 2023

5 e-commerce trends for retailers in 2023

Retailers must pay attention to loyalty, inventory, sustainability this year.

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5 e-commerce trends for retailers in 2023

2 Dec 2022

5 Questions Call Centre Managers Need To Ask

If you want to succeed in 2023

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5 Questions Call Centre Managers Need To Ask

9 Nov 2022

G-Cloud 13 goes live today

Government's approved supplier framework

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G-Cloud 13 goes live today

12 Oct 2022

Accenture Public Services Experience Report 2022

Public service experience - Keep it simple!

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Accenture Public Services Experience Report 2022

6 Sept 2022

Why customer experience strategies fail

A lack of leadership

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Why customer experience strategies fail

5 Aug 2022

Oracle lays off hundreds of staff

CX Division hit hardest

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Oracle lays off hundreds of staff

28 Jul 2022

How to get post purchase CX right

Retaining online customers

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How to get post purchase CX right

20 Jun 2022

Salesforce to create over a quarter of a million UK jobs

And help train young adults in digital skills

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Salesforce to create over a quarter of a million UK jobs

2 May 2022

What contact centres need to deliver great CX

8 must-have tools

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What contact centres need to deliver great CX

26 Apr 2022

Is customer experience an add on?

4 indicators CX is an afterthought

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Is customer experience an add on?

12 Apr 2022

What is the best way to measure CX?

Forbes says CLTV is important

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What is the best way to measure CX?

22 Mar 2022

Are cookies going stale?

What does this mean for the customer experience?

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Are cookies going stale?

2 Feb 2022

State of Contact Centre Technology

CCW Digital market study

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State of Contact Centre Technology

12 Jan 2022

Gartner Customer Service Experience Research

How customers view service channels

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Gartner Customer Service Experience Research
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