Industry News

 Find out what's happening in the world of customer experience with our round up of the latest CX and CRM industry news, trends, reports and insights.

6 Sept 2022

Why customer experience strategies fail

A lack of leadership

Read More
Why customer experience strategies fail

5 Aug 2022

Oracle lays off hundreds of staff

CX Division hit hardest

Read More
Oracle lays off hundreds of staff

28 Jul 2022

How to get post purchase CX right

Retaining online customers

Read More
How to get post purchase CX right

20 Jun 2022

Salesforce to create over a quarter of a million UK jobs

And help train young adults in digital skills

Read More
Salesforce to create over a quarter of a million UK jobs

2 May 2022

What contact centres need to deliver great CX

8 must-have tools

Read More
What contact centres need to deliver great CX

26 Apr 2022

Is customer experience an add on?

4 indicators CX is an afterthought

Read More
Is customer experience an add on?

12 Apr 2022

What is the best way to measure CX?

Forbes says CLTV is important

Read More
What is the best way to measure CX?

22 Mar 2022

Are cookies going stale?

What does this mean for the customer experience?

Read More
Are cookies going stale?

2 Feb 2022

State of Contact Centre Technology

CCW Digital market study

Read More
State of Contact Centre Technology

12 Jan 2022

Gartner Customer Service Experience Research

How customers view service channels

Read More
Gartner Customer Service Experience Research