Omnichannel Customer Service and its Benefits
Where Experience Meets Expertise
What makes a good Customer Experience?
It’s simple really. A good customer experience is when your customer feels that they are your main priority and that you value them.
CX is your customers’ impression of your company or brand based on their own experience and interactions with you. If you offer a good experience, they’ll be back. But, if you fail to meet their needs, they’re unlikely to do business with you again.
Great customer experience is the key to your success.
At CX Consultants we understand this. Our team consists of highly motivated and skilled specialists who know how to deal with any issue that you may come across. This in-depth understanding helps us to create a lasting relationship with our clients, based on trust and mutual understanding.
No-one is more important to your business than your customers. As Customer Experience Consultants with both client and vendor-side experience, we understand the challenges that both you and your customers can face.
Our broad experience gives us a rare perspective of how both customer experience strategies, processes, and technical solutions can transform your customers' journey, helping you engage, motivate and interact with them with a renewed focus on maximising sales, profitability and retention.
Whether it’s a large-scale CX Strategy design, business & digital transformation or implementing small, medium, large and enterprise CX/CRM Systems and automation projects, our experience enables us to deliver processes and solutions that can save your business time and money, whilst delighting your customers with a market leading customer experience.
How we can help
CX Strategy and Transformation
Our Customer Experience Strategy & Transformation work helps you to understand what your customers care about most, then strategically plan to deliver outstanding customer experiences through people and technology.
The best examples are implemented with motivated and enabled staff underpinning the chosen technology.
Looking at a new CRM system or have a system that you need to get the most out of? Our CX Systems team are the experts in new implementations as well as getting the best out of your current systems.
We're experienced in CRM configuration, implementation and maintenance across a range of Gartner Quadrant systems, including Oracle, Salesforce and HubSpot.
When you need that little bit of help to get through the workload our managed service team is on hand to support.
We have specialists in numerous technologies including HubSpot, Salesforce, Oracle B2C (RightNow, Service Cloud) and ServiceNow.
Don't see your technology here? Give us a call, our list of technology is extensive!
Public Sector Frameworks
Are you starting on your digital transformation journey? Do you need help mapping your processes or integrating your services through an intelligent advisor?
We understand your challenges and can help you achieve a seamless digital transformation and provide a positive CX experience for your citizens, patients or students and your local communities.
Solutions & companies we partner with
What our clients say
"Innovation & pace from the seed of an idea at a brainstorm to a live digital solution in a matter of months. This service is a role model for how we should deliver change."
Chief Financial Officer