Callum McleodFeb 223 minOmnichannel Customer Service and its BenefitsWhat is it, what are the benefits, and how can you implement it into your business?
Callum McleodJan 204 min4 CX Trends for 2023We thought it would be pertinent to outline some of the trends in the CX world that we feel will be most important this year
Callum McleodOct 6, 20225 minIntegrating User Authentication Into your CX StrategyWhat user authentication is, why it’s so important and how it integrates with your customers journey.
Chris MerricksJul 13, 20225 minWhat I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate EveryoneChris Merricks outlines the valuable lessons he’s learnt during his career working both client and vendor side in call centres.
Callum McleodMay 27, 20225 minThe Business Benefits of Integrating HubSpot and How to Get StartedHubSpot is a great marketing, sales, service and operation platform that will help you to grow your business.
Chris MerricksFeb 22, 20225 minWhy Perception Really is Reality When it Comes to CXWhy perception is important in your CX strategy and how to use it in your digital transformation strategy.
Chris MerricksSep 12, 20213 minNans on the 'GramIf we're looking for the best customer experience, is technology always the answer. What about the elderly?