Callum Mcleod
Integrating User Authentication Into your CX Strategy
What user authentication is, why it’s so important and how it integrates with your customers journey.
Blog
Chris Merricks
- Jul 13
- 5 min
What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone
Chris Merricks outlines the valuable lessons he’s learnt during his career working both client and vendor side in call centres.
Callum Mcleod
- May 27
- 5 min
The Business Benefits of Integrating HubSpot and How to Get Started
HubSpot is a great marketing, sales, service and operation platform that will help you to grow your business.
Chris Merricks
- Feb 22
- 5 min
Why Perception Really is Reality When it Comes to CX
Why perception is important in your CX strategy and how to use it in your digital transformation strategy.
Chris Merricks
- Sep 12, 2021
- 3 min
Nans on the 'Gram
If we're looking for the best customer experience, is technology always the answer. What about the elderly?