Callum McleodFeb 22, 20233 minOmnichannel Customer Service and its BenefitsWhat is it, what are the benefits, and how can you implement it into your business?
Callum McleodJan 20, 20234 min4 CX Trends for 2023We thought it would be pertinent to outline some of the trends in the CX world that we feel will be most important this year
Callum McleodOct 6, 20225 minIntegrating User Authentication Into your CX StrategyWhat user authentication is, why it’s so important and how it integrates with your customers journey.
Chris MerricksJul 13, 20225 minWhat I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate EveryoneChris Merricks outlines the valuable lessons he’s learnt during his career working both client and vendor side in call centres.