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Omnichannel Customer Service and its Benefits

Callum Mcleod

Feb 22, 2023
3 min

Omnichannel Customer Service and its Benefits

What is it, what are the benefits, and how can you implement it into your business?

4 CX Trends for 2023

Callum Mcleod

Jan 20, 2023
4 min

4 CX Trends for 2023

We thought it would be pertinent to outline some of the trends in the CX world that we feel will be most important this year

The 12 Myths of CX-mas

Callum Mcleod

Dec 21, 2022
6 min

The 12 Myths of CX-mas

This Christmas, we’ve put together a list of the top 12 CRM and CX myths that we hear frequently.

Integrating User Authentication Into your CX Strategy

Callum Mcleod

Oct 6, 2022
5 min

Integrating User Authentication Into your CX Strategy

What user authentication is, why it’s so important and how it integrates with your customers journey.

A Marketers Guide to CRM Systems

Callum Mcleod

Aug 19, 2022
4 min

A Marketers Guide to CRM Systems

With a CRM system, your marketing team has quick access to a 360 view of your customers and can see all past interactions with them as well.

Delivering Customer Experience Digital Transformation Quickly

Chris Merricks

Mar 18, 2022
3 min

Delivering Customer Experience Digital Transformation Quickly

Four simple steps to help local authorities deliver a seamless CX digital transformation quickly.

Why Perception Really is Reality When it Comes to CX

Chris Merricks

Feb 22, 2022
5 min

Why Perception Really is Reality When it Comes to CX

Why perception is important in your CX strategy and how to use it in your digital transformation strategy.

How Local Authority Budgets Can Be Spent Supporting Local Businesses

Chris Merricks

Nov 17, 2021
3 min

How Local Authority Budgets Can Be Spent Supporting Local Businesses

Chris Merricks talks about the opportunities for Digital Transformation within local governments.

Nans on the 'Gram

Chris Merricks

Sep 13, 2021
3 min

Nans on the 'Gram

If we're looking for the best customer experience, is technology always the answer. What about the elderly?

What's Wrong With Keith?

Chris Merricks

Aug 9, 2021
3 min

What's Wrong With Keith?

You may have a Keith in your office, but never underestimate the value of this Mr Consistency.

The Cost of Delaying Digital Transformation in a Post-Covid World

Chris Merricks

Jun 29, 2021
4 min

The Cost of Delaying Digital Transformation in a Post-Covid World

The cost of delaying digital transformation in a post-Covid world

Have any more questions?
Reach out to one of the experts in our team.

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