Callum McleodFeb 22, 20233 minOmnichannel Customer Service and its BenefitsWhat is it, what are the benefits, and how can you implement it into your business?
Callum McleodDec 21, 20226 minThe 12 Myths of CX-masThis Christmas, we’ve put together a list of the top 12 CRM and CX myths that we hear frequently.
Callum McleodOct 6, 20225 minIntegrating User Authentication Into your CX StrategyWhat user authentication is, why it’s so important and how it integrates with your customers journey.
Chris MerricksJul 13, 20225 minWhat I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate EveryoneChris Merricks outlines the valuable lessons he’s learnt during his career working both client and vendor side in call centres.